Refund Policy

Last updated September 05, 2023

Thank you for choosing OMI DIGI. for your digital needs. Our primary objective is to deliver services that align with your expectations. However, in the event that our digital services do not meet your standards, we will issue a refund for any reason, provided the request is submitted within sixty (60) days of the initial transaction.

Should you decide to request a refund within seven (7) days from the date of the transaction, you are entitled to an unconditional full refund of any amounts paid to OMI DIGI. This refund will be processed promptly, with no questions asked. After this seven-day period, the standard refund process as described below will apply.

Refund Process

For the Client to be eligible for a refund of the initial payment, the dissatisfaction must be expressed before or on the Final Design Date. Additionally, the Client must have actively cooperated by providing the necessary information required for the completion of the design.

If you are eligible for a refund, please allow at least three (3) business days from the date of your request for us to process your refund. Once approved, the refund will be initiated, and you should receive the funds within a week.

You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

If for any reason, OMI DIGI. is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.

Procedure Following Refund

Once a refund is processed for the initial deposit, the work pertaining to the Client’s project will be closed. Additionally, the Client’s account and related personal data will be deleted from the OMI DIGI. platform, ensuring the Client’s privacy.

Circumstances Where Refund is Not Applicable

If the design is deemed incomplete or unsatisfactory due to the Client’s failure to provide the required information, the Client will not be entitled to request a refund for the initial payment of USD$10.

How to Request a Refund

Clients who wish to claim a refund should communicate their dissatisfaction and reasons for the same in an appropriate manner. Upon verification and alignment with our refund criteria, OMI DIGI will process the refund. You can request a refund or get other assistance with your purchases at [email protected].

Abuse

Refunds are designed to remove the risk from purchasing products – not as a way to get free products. If it appears to us that you are abusing refunds, we may stop offering them to you.

No Disparagement

You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about OMI DIGI.’s products, services, members, managers, or employees.

Release of Liability

You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge OMI DIGI. and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.

No Admission of Liability

You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by OMI DIGI. with respect to any dispute or any other matter. This Refund Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.

Questions

If you have any questions concerning our Refund Policy, please contact us at [email protected].

Revision Date

This Refund Policy was last updated on 05 September 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.